Frequently Asked Questions
Who is Wilderworn?
Wilderworn is a premium home and outdoor lifestyle brand built on a simple idea: create goods that feel like an old favorite from day one. Inspired by life outdoors—from the woods to the water—our designs bring warmth, character, and comfort into the spaces you live in. We believe everyday essentials should be softer, better made, and thoughtfully designed.
What products do you offer?
Our core focus is premium washable, reversible throw pillows featuring original artwork. Each pillow is designed for everyday living: soft, durable, and easy to care for, with two looks in one—graphic front and solid back. Our lineup will expand over time, but every product we release meets the same standard for comfort, quality, and lasting style.
What makes Wilderworn different?
We’re obsessed with feel, finish, and detail. That means soft-touch fabrics, durable prints, and a premium look that holds up beautifully through real life. We’re not a massive corporation churning out generic decor—we’re an independent brand creating elevated essentials with heritage-inspired art and a refined, lived-in aesthetic. You’ll feel the difference the moment you open the package.
Do you offer discounts or early access?
We rarely discount because we price our products fairly for the quality. However, email and text subscribers get first access to new drops and limited-edition designs before they sell out.
How long does it take to process my order?
Orders are processed Monday through Friday. Most orders ship within 2–3 business days. Each item is made with care and checked for quality before it heads your way.
How long does shipping take?
Standard shipping typically takes 2–5 business days after your order ships. You’ll receive a tracking link as soon as your label is created so you can follow your package all the way to your door.
Can I cancel my order?
We begin processing orders quickly so they arrive fast, so cancellations may not be possible once fulfillment has started. If you need help, email us as soon as possible and we’ll do our best.
What is your return policy?
Returns are accepted within 30 days of delivery for store credit, provided items are unused and in original condition.
Quality Guarantee
If your order arrives flawed, damaged, or with a print issue, we’ll make it right. Just reach out within 30 days of delivery and we’ll replace it or resolve it—on us.
Still need help?
Email us at support@wilderworn.com. We’re a small, dedicated team, and we take pride in taking care of our customers.